XELTHONARY Refund Policy

Thank you for shopping with XELTHONARY. We want you to have a rewarding experience while exploring, evaluating, and purchasing our products, whether online, through our customer service team, or in the store.

Definitions

1. "You" refers to the customer.
2. "We" or "Our" refers to XELTHONARY.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The product must be returned within 30 days of purchase.
• The product must be in its original packaging.
• The product must not have been used or damaged.

Process for Refunds

To initiate a return, please contact our customer service team at [email protected]. Provide your order number, reason for return, and any supporting details. Our team will guide you through the return process.

Exceptions

Sale items, gift cards, and personalized products are not eligible for refund.

Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Contact Us

For more information about our refund policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [email protected] or by mail using the details provided below: